Service level agreement #
EthicsPortal commits to a monthly availability target for the reporter and operator portals. This page states the target, how it is measured, and what is excluded.
Last updated: April 2026.
Availability target #
99.5% monthly uptime for:
- The whistleblower reporting portal — the surface where reporters submit and follow up on cases.
- The operator and handler portal — the surface where designated handlers access and work cases.
99.5% monthly allows approximately 3 hours 36 minutes of unplanned downtime per calendar month.
The marketing site and documentation are best-effort and not covered.
Measurement #
Uptime is measured monthly as the percentage of minutes during which the covered surfaces respond to HTTP requests with a non-error status. Measurement is taken from an external monitoring service, not self-reported.
What counts against availability #
- Outages of EthicsPortal application infrastructure.
- Outages of a subprocessor (hosting, email, object storage) that degrade a covered surface.
- Security incidents requiring a covered surface to be taken offline.
Subprocessor outages are not excluded. The commitment reflects what operators and reporters actually experience.
Exclusions #
Availability is measured excluding:
- Planned maintenance announced at least 48 hours in advance. Scheduled outside European business hours and typically under 30 minutes.
- Force majeure — regional internet disruptions, natural disasters, failures of DNS or certificate authorities outside our vendor chain.
- Unauthorized use or abuse requiring protective measures such as rate limiting or account suspension.
Downtime disclosure #
Material outages are recorded in the incident register. Any outage exceeding two hours on a covered surface results in a register entry.
Monthly uptime figures are available to operators on request.
Service credits #
Self-serve plans do not include monetary service credits. Remedies for material or repeated breaches are stated in the Terms of Service and the Data Processing Agreement. To the maximum extent permitted by law, claims arising out of or relating to this SLA form part of the same aggregate liability cap that applies to the Service.
Questions #
For questions about availability or to request monthly uptime figures, contact support@ethicsportal.eu.
Last updated: